Privacy and Security:
All information collected by C.PP.S. Mission Projects will be kept confidential restricted to authorized personnel within our organization who have a “need-to-know” in order to complete your transaction and identified related duties including, but not limited to, issuing a tax receipt. (See our Privacy & Data Protection Policy for more details.) C.PP.S. Mission Projects acquires personal information by fair and lawful means.
C.PP.S. Mission Projects will never share, rent or sell your information to any third-party organizations, under any circumstance.
We are fully committed to protecting all personal information and have chosen service providers (Bambora – online payment processor, Sumac – fundraising platform, database software and email provider), that adhere to the same privacy rules.
This information will be used to allow C.PP.S. Mission Projects to contact you for the purposes of fundraising. To give expressed consent to receive electronic communications about upcoming events and other program updates in accordance with the Canadian Anti-Spam Legislation (CASL), subscribe via the form found at the bottom of this page.
In an event where a member of our team has to assist you with any queries pertaining to the online giving portal, please note that we will NEVER at any time request your pin code (this is different from the mandatory 3-4 security code on the back of a credit card or visa debit or interac) and/or personal information like Social Insurance numbers, bank information etc.
C.PP.S. Mission projects will process, protect and secure personal data that you provide to us in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and its’ European Union equivalent – (specifically Act 5 of) the General Data Protection Regulation (GDPR). We will at all times comply with all applicable data protection legislation, guidelines and recommended practices (including, but not limited to, the PIPEDA and GDPR).
By clicking on the “Donate Now” button (above), you hereby are in agreement and consent to all the terms, conditions and policies stated below. Please review this section carefully so that you understand all of our terms, conditions and policies relating to the donation form on this page.
We truly appreciate you choosing C.PP.S. Mission Projects to facilitate the accomplishment of your goals and wishes for those whom we serve. Accountability and transparency, along with your privacy and security are each of paramount importance to us.
Once your credit card donation has been processed, C.PP.S. Mission Projects will e-mail you the details of your online transaction and acknowledgement that your donation has been received. Your information will not be used for any other purpose, other than the intended use(s) indicated below and on the donation form.
All donations received for the year will be issued a summarized tax receipt, which will be mailed at the end of the fiscal year. (For example, if you made 3 donations throughout 2018, a summarized tax receipt (for all 2018 donations) will be issued prior to the end of February 2019 – before the start of tax season.)
Currency and Processing Fees
All donations are accepted in Canadian Currency (CAD).
Signing up for Monthly Pre-Authorized Donations (PADs)
You can sign up for monthly PADs (via credit card) using our online donation form or contacting us by phone. If you are looking to make monthly pre-authorized donations through direct bank deposits, please contact us at 1-844-779-6979 or e-mail us at email@example.com to send you the necessary information to set it up.
Please note, that your personal information collected (via online/donation form) will be used to send you a confirmation letter relating to your monthly PAD request and agreement. It will state the details of the monthly PAD, terms of the agreement requested, terms in the case of cancellation and for renewal.
This letter will be sent following the first transaction of pre-authorized donation, either by paper mail or by e-mail (secured .pdf format) and is delivered based on the personal information received. In the case both address and e-mail are provided, we will send it via e-mail within 7-10 business days. If by mail, please allow for 7-14 business days.
Please do not hesitate to contact us if you have not yet received it within that time frame.
Cancellation for Monthly Pre-Authorized Donations (PADs)
Monthly PADs may be cancelled at any time, provided notice is received at least 21 days before the next scheduled payment. You have certain recourse rights if any debit does not comply with these terms. For example, you have the right to receive a reimbursement for any payment that is not authorized or is not consistent with your current PAD agreement. To obtain more information on your recourse rights, contact your credit card company or visit www.cdnpay.ca.
Renewal Policy for Monthly Pre-Authorized Donations (PADs)
Generally, the initial duration for monthly PADs is usually 12 months. Due to hectic schedules we do not want to disturb you any more than you would like. Therefore, one month prior to your 12th donation, we will send you a notification letter to inform you to contact us, at your leisure, regarding how you would like us to proceed with your monthly donations following your last scheduled transaction. If we do not hear from you, your PAD agreement will be renewed automatically for another year, under the same conditions.
We will clearly state in the notification letter:
“…that by not responding to this letter, you are giving us implied consent to renew the conditions of your PAD agreement for another year, which will follow the last scheduled donation.”
However, if you would like to cancel or refuse renewal at any time, please contact us at least 21 day before the next scheduled donation. You can reach us by phone at 1-844-779-6979 or by e-mail firstname.lastname@example.org.
Refunds of Donations
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith.
If you believe that there has been an error with your donation, you should notify us directly at 1-844-779-6979 or at email@example.com as soon as possible so we can resolve your query quickly. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.
In an event where there is discrepancy with any donations and this can be proven and legit. C.PP.S. Mission Projects will refund the donor the funds donated following all necessary investigations and steps to rectify the issue.
Your support goes to work right away at C.PP.S. Mission Projects. All other donations made voluntarily by any donors and or site visitors cannot be refunded if the case is that of the donor changing their mind about the donation after it has been processed through our online giving portal.
Refunds in respect of donations will only be made where permitted by law and at the absolute discretion of the C.PP.S. Mission Projects. Where a refund of a donation is to be made, C.PP.S. Mission Projects will directly inform you that the refund will be made and will promptly refund your donation.